Customers who order incorrect merchandise are responsible for return shipping costs in all circumstances, no exceptions. We reserve the right to charge a 20% restocking fee if you simply change your mind about an item, and returned goods must be in sellable condition.
We will gladly cooperate with any customer, without customer expense, to rectify an acknowledged error on our end. If we make an error, we will pay for all shipping costs. Customized items (like T-slotted extrusions and linear rail that have been cut to length) are not returnable.
A Return Material Authorization (RMA) is not a credit memo. RMAs are valid for 21 days from date of issue. No returns are accepted without an RMA number. All returned material is subject to inspection and evaluation before credit is issued.
To request a return, simply visit our contact us page, select "Request a Return" from the "Request Type" field, and complete the other fields. Our customer support team will reach out to you as soon as possible to begin the return process.