Return Policies and Procedures

Toll Free: 877-444-6789 | Tel: 704-639-0710 | Fax: 704-639-9866
P.O. Box 3502 | Salisbury, NC 28145   USA
 
 
  NAVIGATION  
 

 

 

Copyright © 2005-2016
Automation 4 Less

 

Our goal is to provide quality merchandise at discounted prices. We want you to be satisfied with your purchases, and we pledge to uphold the highest standards of honesty and integrity in all our transactions.

We do our best to accurately describe the items we sell so you can make an informed purchase decision. That being said, we are human, and we occasionally make mistakes. We will never knowingly sell something that is broken or otherwise defective. But it is also impossible for us to individually inspect and test every item. If you receive a product that does not work or is incorrect, we'll do our best to make things right...FAST. If possible, we'll exchange it for an identical or similar item that will meet your requirement.

We are also dependent on shipping companies handling and delivering goods in a manner that will get them to you without damage. But sometimes despite our efforts to package carefully and take precautions, items are damaged during transit. If you observe that packages you receive are opened, torn so as to expose the contents or have other signs of abuse, PLEASE REPORT TO THE PACKAGE DELIVERY PERSON ON THE SPOT IF POSSIBLE. Take pictures of the packaging as a record of the condition. If your items are damaged, let us know and we will attempt to assist you with a claim against the shipper. In the interim, we will do what we can to supply you with replacement items.

If all else fails we will process a refund to you...but you must follow the guidelines below.

Goods may be returned only upon written consent and by obtaining a Return Material Authorization (RMA) number. Customers who order incorrect merchandise are responsible for RETURN SHIPPING COSTS in all circumstances...no exceptions. We reserve the right to charge a 15% restocking charge if you simply change your mind about an item, and returned goods must be in salable condition. Automation 4 Less will willingly cooperate with any customer, without customer expense, to rectify an acknowledged error on our end. If we make an error, we will pay for all shipping costs. Customized items (like TSLOTS extrusions and linear rail that have been cut to length) are NOT returnable.

A Return Material Authorization is NOT a credit memo. RMA Authorizations are valid for 21 days from date of issue. No Returns are accepted without a Return Authorization Number. All returned material is subject to inspection and evaluation before credit is issued.

RMA REQUEST FORM

 
Electrical Products | Enclosures & Accessories | Stack Lights | Pneumatics | Linear Bearings/Rail
Motion Control | T-Slots Extrusions & Accesories | Process Control | Device Networking & Indus. Communication
Home | Online Store | Search Store | Checkout | Contact | About Us | Policies | CAD Drawings